Shipping policy

# Shipping Policy

**Free tracked shipping to the United States on every order.**

## Where we ship

We currently ship to addresses in the United States, including APO/FPO addresses where the carrier allows. We can't ship to P.O. boxes.

## How long it takes

- **Processing:** 1–3 business days to prepare your order.

- **Delivery:** usually 7–12 days after it ships.

Busy periods such as November and December can add a few days. If your order is going to arrive later than these estimates, we'll email you with the new estimate, and you can choose to cancel for a full refund.

## Christmas orders

For delivery before Christmas, we recommend ordering by **December 8**. Orders placed after that may still arrive in time, but we can't promise it.

## Tracking

Every order ships with tracking. We'll email your tracking number as soon as your order ships. Tracking can take 1–3 business days to start updating after the label is created.

## Where your order ships from

Bootie Paw orders are fulfilled by our production partners and ship directly to you from their warehouse. If you order several sets, they may arrive in separate packages.

## Import duties

We ship with services that handle US import clearance. If a carrier ever asks you to pay import fees or duties on a Bootie Paw order, contact us before paying and we'll sort it out.

## Lost or delayed packages

If your tracking hasn't updated for 15 days, or your order hasn't arrived within 30 days of shipping, email us at hello@bootiepaw.com with your order number and we'll send a replacement or a full refund.

## Wrong address

Please check your shipping address at checkout. If you notice a mistake, email us within 12 hours of ordering and we'll do our best to fix it before it ships.

## Questions

Email **hello@bootiepaw.com**. We reply within 1–2 business days.