# Refund Policy
We want your pup to love their Bootie Paws. If something isn't right, here's how we'll fix it.
## Didn't fit? Free size swap
If the boots don't fit, email **hello@bootiepaw.com** within **30 days of delivery** with:
- your order number,
- the size you'd like instead, and
- a photo of the boot next to your dog's paw.
We'll send one set in the new size for free. You don't need to send the first set back. One free size swap per order.
## Damaged, defective or wrong item
If your boots arrive damaged, fall apart under normal use within 30 days of delivery, or aren't what you ordered, email **hello@bootiepaw.com** within **30 days of delivery** with your order number and a photo of the problem.
We'll send a free replacement or a full refund, whichever you prefer. You won't need to send the item back.
## Changed your mind
You can return unused boots in their original packaging within **30 days of delivery**.
1. Email **hello@bootiepaw.com** with your order number to start a return. We'll reply with the return address and instructions.
2. Please don't send items back without contacting us first, as we can't match unannounced returns to your order.
3. Return shipping is paid by you, and we recommend a tracked service.
4. Once the return arrives and we've checked it, we'll refund the item price to your original payment method.
For hygiene reasons, we can't accept change-of-mind returns of boots that have been worn outdoors. Fit and damage issues are always covered above.
## Lost packages
If your order never arrives, see our Shipping Policy. We'll replace it or refund you in full.
## Cancellations
You can cancel within **12 hours** of ordering for a full refund. After that, your order may already be on its way. If so, you can use the return process above.
## Bundles
If you return part of a bundle, we'll refund the price you actually paid for those sets, after the bundle discount.
## When you'll get your refund
Refunds go back to your original payment method within 5 business days of approval. Your bank or card issuer may take a few more days to show it.
## Contact
**hello@bootiepaw.com**. We reply within 1–2 business days.
